Lifetime Warranty
& Lifetime Care

Every Izzni piece is backed by a lifetime guarantee against manufacturing defects — including prong failure, clasp breakage, setting collapse, and structural weakness caused by our workmanship. This guarantee has no expiry date.

Your jewellery will be polished back to its original mirror finish, free of charge, as many times as you need — for life. Simply send us the piece or raise a service request and we will arrange collection.

Rings, bangles, and bracelets can be re-sized at no cost, for life. Weight adjustments due to re-sizing may attract a small gold-rate differential charge, which will always be communicated upfront before any work begins.

Worn or bent prongs are re-tipped and stones are re-seated at no labour charge. This is covered under lifetime craftsmanship care — because a loose stone is our responsibility, not yours.

If a centre stone or accent diamond falls out due to a prong or setting defect, we will replace it at cost price — you pay only for the stone itself, never for labour or re-setting. We will always share a transparent stone quote before proceeding.

Accidental damage (bent shanks, broken chains, snapped clasps) is repaired at a fair, transparent labour rate — no inflated service fees. We will quote you before touching the piece, and you decide whether to proceed.

When you send a piece in for any warranty service, we cover the return shipping cost. For customers in India, we can also arrange a doorstep pickup — just raise a request and our team will coordinate.

If you receive a piece that is structurally defective, visibly flawed, or does not match your confirmed order, we will replace it in full at zero cost. Photograph the issue on arrival and contact us within 7 days of delivery.

Not happy with your piece within 30 days of delivery? Return it in its original condition and packaging for a full refund or exchange. Custom and personalised pieces (name pendants, engraved items) are non-returnable unless defective.

Every gold piece carries a BIS Hallmark and every diamond is accompanied by an IGI or GIA certificate. If you ever doubt the authenticity of your piece, we will re-certify it at our cost.

You may upgrade your centre stone at any time — trade in your current stone and pay only the difference in value. We will provide a transparent valuation of your existing stone before any upgrade is processed.

Broken chains are soldered and restored to full strength at no charge under the lifetime craftsmanship warranty. If the break is due to accidental force, a nominal labour charge applies — always quoted upfront.

White gold pieces are rhodium-plated at the factory. Over time, plating wears. We will re-plate your white gold jewellery free of charge for the first two years, and at cost price thereafter.

Every warranty or service request is acknowledged within 24 hours. You will receive a clear timeline, a transparent cost estimate (if any), and a dedicated service reference number for tracking.

All pieces sent for service travel fully insured. We use tamper-evident, padded packaging with real-time tracking. You will receive tracking details the moment your piece is dispatched back to you.

Our lifetime warranty is valid worldwide. Whether you are in India, the UAE, the UK, the USA, or anywhere else — you are covered. International service requests are handled by our dedicated global care team.

Normal everyday wear — minor surface scratches, slight dulling, or small dents from daily use — does not void your warranty. We understand jewellery is worn, not stored. Our warranty covers the piece as it lives with you.

Intentional damage, loss of the entire piece, theft, or damage caused by chemical exposure (bleach, acids, harsh cleaners) falls outside the warranty. We will still help you repair such pieces — at a fair, transparent rate.

Every Izzni customer has access to a dedicated care concierge — reachable via WhatsApp, phone, or email. Your concierge knows your purchase history and handles all service requests personally, with no call centres or bots.

Planning to pass your Izzni piece to the next generation? We offer a full heirloom restoration — deep clean, re-polish, re-stone if needed, and re-certification — so your jewellery arrives in the next chapter of its story looking brand new.

Reach Out

Contact us via WhatsApp, phone, or the form below. Describe the issue and share a photo if possible. You will receive a response within 24 hours.

We Assess

Our team reviews the issue and confirms whether it is covered under warranty. If any cost applies (e.g. a lost stone), we share a transparent quote — you decide before we proceed.

Send or Schedule

Send the piece to us using our prepaid label, or request a doorstep pickup (India only). All transit is fully insured.

Restored & Returned

Your piece is repaired, polished, quality-checked, and dispatched back to you — fully insured, with tracking. Most services are completed within 7–14 working days.